Privacy Policy

Crictik is operated by KLUG ANALYTIK Private Limited, with its stated contact email at hello@kluganalytik.com and address at RZ 51B, H Block, West Sagar Pur, South West Delhi, Delhi 110046, India.

Depending on how you use Crictik, the platform may collect personal information that you voluntarily provide, including:

• Name.
• Email address.
• Phone number.
• Transaction or purchase-related details needed to fulfil an order or respond to support queries.

Crictik may also collect limited technical and usage information automatically through analytics or monitoring tools used to understand performance and errors.

Crictik may use collected information to operate the website, process and fulfil purchases, deliver digital products, communicate with customers, troubleshoot issues, improve performance, maintain security, and comply with legal obligations.

• To process purchases of Match Digest PDFs or similar digital content.
• To send delivery communications or support responses.
• To monitor bugs, crashes, runtime exceptions, or service quality.
• To maintain records associated with transactions and customer service.

Crictik may use PostHog or similar tools for product analytics, performance observation, and runtime error or exception monitoring. Such tools may collect device, browser, event, session, or usage-related technical information depending on implementation settings.

Crictik should configure analytics collection in a proportionate and privacy-aware manner and update this policy if tracking scope materially changes in the future.

Based on the current business model described, Crictik does not intend to sell personal information to advertisers or broadly share user data with unrelated third parties.

However, information may be shared where reasonably necessary with service providers that help operate the platform, such as hosting providers, analytics tools, email delivery tools, or payment processors, and where disclosure is required by law, legal process, or regulatory request.

If payments are enabled, transactions may be processed by third-party payment providers such as Razorpay or another selected payment partner. Payment-related information is handled in accordance with the applicable payment provider's systems and policies.

Crictik may retain personal information for as long as reasonably necessary for customer support, transaction fulfilment, operational records, legal compliance, dispute resolution, fraud prevention, or internal business purposes, unless a longer retention period is required by law.

Crictik intends to use reasonable administrative, technical, and organizational measures to protect user data. However, no method of online transmission or storage is completely secure, and absolute security cannot be guaranteed.

Crictik does not currently impose a specific minimum age in its user-facing model as described, but users who are not legally competent to contract should access or make purchases only under appropriate parental or guardian supervision where required by law.

Although Crictik is India-focused, digital products may be purchased by users outside India where such transactions are permitted. By using the website, international users acknowledge that their information may be processed in India or in locations where Crictik's service providers operate.

Users may contact Crictik to request correction of inaccurate personal information, ask questions about stored personal data, or seek help regarding account or transaction-related privacy concerns, subject to verification and applicable law.

Crictik may revise this Privacy Policy from time to time to reflect business, legal, operational, or technical changes. Updated versions should be published on the website with a revised effective date when appropriate.

For any privacy-related questions, complaints, or requests, contact hello@kluganalytik.com.